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We are seeking a friendly and knowledgeable Customer Service Representative to join our appliance repair company. The ideal candidate will have experience in customer service, scheduling appointments, and dispatching. On-the-job training is available for the right candidate. The hours of work are Monday through Friday 8AM-5PM.

Responsibilities:

Answer incoming customer calls in a professional and friendly manner
Schedule appointments for technicians to perform repairs
Dispatch technicians to job sites
Look up parts information for customers and technicians
Provide excellent customer service and resolve customer concerns in a timely and efficient manner
Accurately record and maintain customer information and appointment details
Meet and exceed customer service goals and standards

Requirements:

Strong customer service and communication skills
Experience in scheduling appointments and dispatching (preferred but not required)
Ability to work in a fast-paced environment
Excellent organizational and multitasking skills
Basic computer skills, including experience with customer service software (preferred but not required)

Wage Range: $18.00 - $21.00 per hour

Benefits:

Paid time off
401k
Health benefits
On-the-job training

If you are a motivated individual with a passion for providing excellent customer service and have the desire to learn, we encourage you to apply for this exciting opportunity.

Compensation: $18.00 - $22.00 per hour

Reliable Appliance was founded in 1995 by Michael Rounds. The company began with only two employees for the first five years. The company stayed small, but demand pushed for growth and since 2000 it has been on a constant rise, employing now over 40 employees. Since the beginning, Reliable Appliance has kept a strong goal to provide the highest level of service, the largest selection of products, and the most competitive prices. Reliable Appliance is a value driven business that believes in strong relationships, taking care of the customer, superior service, eco-friendly, and lasting trust. In 2019, Michael sold the company to his son Logan Rounds, Kyle Mirka, Darin Williams, and Kenny Petersen.

Since 1995, Reliable Appliance has grown to more than 40 employees, and has a store in Anchorage and Wasilla. It has evolved into the largest appliance recycle location in Alaska. They work with many local companies to ensure customers receive the best possible service and product available. Reliable Appliance, Alaska’s place for appliance sales and service.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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Why Should you Consider a Career in Appliance Repair?

Benefits

At Reliable Appliance, we are committed to ensuring the well-being and financial security of our employees. We offer comprehensive benefits designed to support our team both now and in the future. Two key components of our benefits package include our 401(k) matching plan and health insurance coverage.

Career Growth

The appliance industry is experiencing a notable surge in both repair and sales demand. Several factors contribute to this growth, driving increased business opportunities and shaping the market's future.

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)